Terms of service

Terms & Conditions

Welcome to VIROOT. These Terms & Conditions govern your use of our website and your purchase of products from us.

By visiting our website or placing an order, you agree to these Terms.

1. About VIROOT

VIROOT is an origin-led Indian pantry brand offering spices and related food products.

Business name: YOGI INDIA
Brand name: VIROOT
FSSAI License No. : 10723998000331
GSTIN: 24BLSPV0285N1Z8

2. Use of Website

You agree to use this website only for lawful purposes.

You must not:

  • Misuse the website
  • Attempt to hack, damage, or disrupt the website
  • Submit false or misleading information
  • Copy our content, images, designs, or branding without permission
  • Use our website for fraudulent activity

3. Product Information

We try to display product information as accurately as possible, including ingredients, weight, origin, storage instructions, and product descriptions.

However, natural spices may vary slightly in colour, aroma, texture, and flavour from batch to batch.

Product photographs are for representation. Packaging, label details, crop colour, and batch details may vary slightly.

4. No Medical Claims

VIROOT products are food products, not medicines.

Any information about origin, traditional use, ingredient character, or cooking use is for general information only.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Please consult a qualified professional for medical or dietary advice, especially if you are pregnant, nursing, allergic, under medication, or managing a medical condition.

5. Pricing and Availability

All prices are listed in Indian Rupees (INR) unless stated otherwise.

Prices may change without prior notice.

Products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders where necessary.

6. Orders

After placing an order, you will receive an order confirmation by email, SMS, WhatsApp, or website notification.

An order is accepted only when it is confirmed and processed by VIROOT.

We may cancel or refuse an order if:

  • Product is unavailable
  • Payment fails or appears fraudulent
  • Address is incomplete or not serviceable
  • Pricing or product information contains an error
  • Order violates these Terms

If payment has already been made for a cancelled order, we will process the eligible refund.

7. Payment

We may accept payments through:

  • UPI
  • Credit/debit cards
  • Net banking
  • Wallets
  • Payment gateways
  • Cash on delivery, if available

Payment options may vary depending on location, order value, and platform settings.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Delivery timelines are estimates and may be affected by courier delays, weather, strikes, festivals, incorrect address details, or other events beyond our control.

9. Returns, Refunds, and Cancellations

Returns, refunds, replacements, and cancellations are governed by our Refund & Cancellation Policy.

Because our products are sealed edible items, opened or used products cannot be returned unless required under applicable law or approved by VIROOT for a valid issue.

10. Storage and Use

Please store products as mentioned on the packaging or product page.

VIROOT is not responsible for quality issues caused by:

  • Improper storage
  • Moisture exposure
  • Heat exposure
  • Opened packaging
  • Contamination after delivery
  • Use after expiry date

11. Intellectual Property

All website content, including brand name, logo, product names, images, photographs, packaging design, text, layout, graphics, and visual identity belong to VIROOT or are used with permission.

You may not copy, reproduce, distribute, modify, or commercially use our content without written permission.

12. User Reviews and Content

If you submit reviews, comments, photos, or testimonials, you grant VIROOT permission to use, display, reproduce, and share that content for website, marketing, and brand communication purposes.

You must not submit content that is false, abusive, unlawful, defamatory, obscene, or violates another person’s rights.

13. Limitation of Liability

To the maximum extent permitted by law, VIROOT will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our total liability for any claim shall not exceed the amount paid by you for the specific product related to the claim.

14. Force Majeure

VIROOT will not be responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, strikes, lockdowns, courier disruptions, government actions, internet failures, supply shortages, or emergencies.

15. Governing Law

These Terms are governed by the laws of India.

Any disputes shall be subject to the jurisdiction of the courts at Surat,Gujarat, India.

16. Changes to Terms

We may update these Terms from time to time. The updated version will be posted on this page with the revised date.

17. Contact

For any questions about these Terms:

VIROOT
Email: viroot23@gmail.com
Phone/WhatsApp: +91 9324337393