Privacy policy

Privacy Policy

This Privacy Policy explains how VIROOT collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Order details
  • Payment status
  • Product preferences
  • Customer support messages
  • Device information
  • IP address
  • Browser type
  • Website usage and cookie data

We do not store full card, UPI, or banking details on our own systems. Payments are processed through secure third-party payment gateways.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Send order confirmations and tracking updates
  • Respond to customer support requests
  • Process refunds, replacements, and cancellations
  • Improve our website and services
  • Prevent fraud or misuse
  • Send marketing messages, only where permitted
  • Comply with legal, tax, accounting, and regulatory requirements

3. Marketing Communication

If you subscribe to our emails, SMS, or WhatsApp updates, we may send you product updates, offers, stories, field notes, and brand communication.

You can opt out at any time by clicking unsubscribe, replying with the opt-out instruction, or contacting us at viroot23@gmail.com.

4. Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Remember your cart
  • Improve site performance
  • Understand visitor behaviour
  • Personalize your experience
  • Run analytics and advertising

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

5. Sharing of Information

We may share your information with trusted service providers, such as:

  • Shopify or website hosting providers
  • Payment gateways
  • Courier and logistics partners
  • Email, SMS, or WhatsApp communication tools
  • Analytics and marketing tools
  • Accounting, legal, or compliance advisors

We share only the information needed for these services to function.

We do not sell your personal information.

6. Data Security

We use reasonable technical and organisational safeguards to protect your personal information.

However, no online system is completely secure. Please use strong passwords and avoid sharing sensitive information through unsecured channels.

7. Data Retention

We keep your information only for as long as needed for:

  • Order fulfilment
  • Customer support
  • Legal compliance
  • Tax and accounting records
  • Fraud prevention
  • Legitimate business purposes

When information is no longer needed, we may delete, anonymize, or securely store it as required by law.

8. Your Rights

Depending on applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Withdraw marketing consent
  • Request deletion of certain information
  • Raise a privacy-related concern

To exercise these rights, contact us at viroot23@gmail.com.

9. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children without appropriate consent.

10. Third-Party Links

Our website may contain links to third-party websites or services. VIROOT is not responsible for the privacy practices of those third parties.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date.

12. Contact

For privacy-related questions:

VIROOT
Email: viroot23@gmail.com
Contact : +91 9324337393